
Advanced Entry
Smart, Seamless, and Secure
How It Works
Frequently Asked Questions
Can I still use the doorbell if my Wi-Fi goes offline?
Can I still use the doorbell if my Wi-Fi goes offline?
Yes, the doorbell will continue to record locally onto a SD card or Cloud Storage even if your Wi-Fi disconnects. Once your internet is restored, it automatically syncs the stored footage to the app.
Can multiple people access the live feed at once?
Can multiple people access the live feed at once?
Yes, the Tuya Smart app supports multiple authorised users. You can easily share access with family members so everyone stays connected and informed.
How long does the battery last, and do I need to remove it for charging?
How long does the battery last, and do I need to remove it for charging?
The rechargeable battery lasts up to 2-3 months on typical use. You can charge it via the included USB cable without uninstalling the doorbell, making maintenance quick and simple.
Is my video data secure from unauthorised access?
Is my video data secure from unauthorised access?
Absolutely. All footage is encrypted before being uploaded to the cloud or saved on your SD card, ensuring your private moments remain fully protected and visible only to you.
Do I need to pay for cloud storage to save my recordings?
Do I need to pay for cloud storage to save my recordings?
No, cloud storage is completely optional. While the app offers a paid cloud service for automatic backups. The SmartView Pro also supports a Micro SD card (up to 64 GB), letting you record and access footage locally at no extra cost.